Frequently Asked Questions (FAQs)

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FAQs

Super Savers Club®

Super Savers Club® is your license to save bigger than big. Sign-up is free, and members enjoy special discounts, exclusive email offers, member only sales, birthday offers, and upcoming sale notifications.

 Canadian Program Details                  U.S. Program Details          

Sign up is free and easy! You can sign up online or at your local store.

Yes! The Super Savers Club® is always free and sign up is easy. Just sign up online or visit your local store to sign up at checkout.

A special birthday coupon of 20% off of your purchase of up to $50, redeemable once during the month of your birthday, will be emailed to you provided your birthdate and a valid email address is available in your account profile prior to your birthday.

If you did not receive or were unable to redeem your birthday coupon due to our closures, please read our FAQs regarding the reopening of our stores.

If you have not provided your birthdate and wish to receive your special birthday coupon during the month of your birthday, follow this link to update your account or ask a cashier at your local store.

Stop by your local store* and ask any cashier to look up your points and rewards balance. Your points total and next reward's expiration date is also printed at the bottom of your receipt.

*Participating stores only

You can update your profile information and communication preferences through your online account. If you do not have an online account, you can create one using your Super Savers Club® email address and phone number. Click here to access the Super Savers Club® online portal.

A card is not required for the Super Savers Club® program. During checkout, the cashier can look you up using the email address or phone number you used to create your Super Savers ClubTM account. 

For other questions on the Super Savers Club®, please contact us here.

Purchase & Exchange

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Where permitted, we are extending our exchange policy on clothing and shoes to 14 days from your date-of-purchase to give you more time to try on your items at home. Please bring your receipt and items with tags attached so we are able to process your exchange.  At this time, we will not be accepting exchanges on furniture, housewares, bed & bath, books, media, jewelry, computers, other large items (e.g., sporting goods), and in some of our stores, exchanges are not currently permitted at all due to local government guidelines we must follow. Please check with your local store for more information. 

Gift Cards

Just find a store and head to it. Any cashier or manager will gladly assist you. U.S. gift cards are also available for purchase online by clicking here.

You can check the balance of your gift card at any time by visiting our Balance Inquiry page, by calling the number listed on the back of your card or by visiting any Value Village store.

Gift cards may not be replaced if lost, stolen or damaged. Please treat your gift card like cash.

Small gift card image
For cards purchased online (pictured above), please check out the FAQs hosted by our online gift card provider by clicking here.

Yes, you may make large purchases of U.S. gift cards for your company or corporate event by contacting us at saversgiftcards@svmcards.com.

Your Savers|Unique|Value Village gift card does not have an expiration date, does not lose value, and no fees are charged for inactivity.

Gift cards may be deactivated after two years of non-use or after 30 days with a zero balance. However, the balance on the card at the time of deactivation will be honored. Please contact giftcard@savers.com for a replacement card.

Please refer to the number on the back of the gift card to reach the customer service team.

Small gift card image
For cards purchased online (pictured above), please check out the FAQs hosted by our online gift card provider by clicking here.

Gift cards that are purchased in our stores can be reloaded at any of our stores, for any dollar amount up to $250.

Small gift card image
Gift cards purchased online (pictured above) are not reloadable.

Please check out the FAQs hosted by our online gift card provider by clicking here.

General Questions

This 2014 through 2021 accessibility plan outlines the commitments and actions that Value Village Stores will put in place to prevent and remove barriers to accessibility and how the requirements of the regulations will be met, for all its operations and stores in the province of Ontario.

 

You can download the Multi-Year Accessibility Plan and Accessible Customer Service Plan here. If you have a disability and you need information in an accessible format that meets your needs, please let us know.

We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. In fact, it can be found right here: items we accept. We also have a list for items we don't accept

Team Members

First of all, welcome back! We’re so glad to hear you have interest in opportunities with us again.

Please visit our career site at www.savers.com/careers to search for open positions and submit an application. For questions about the status of your application, please contact the management team of the location you applied too.

If you need assistance with your application, please contact the People Services Center at 800-259-0004 or HRServiceCenter@savers.com.

To access MyHR, click here.

If you are having trouble accessing MyHR, please click here to see our MyHR help guide.

Current Team Members: Please update your address in MyHR using employee self-service. You may also view and print tax forms and paystubs in MyHR.
Former Team Members: Not currently employed with us? Email us at HRServiceCenter@savers.com with the following information and your address will be updated by the Shared People Service Center:

  • Full Name
  • Last 4 of SSN or SIN
  • Date of birth
  • Contact Information (Phone and/or Email)
  • Home Address (be sure to include an apartment number if applicable)

For address changes, you will not be contacted with a confirmation.  If you need a new W-2 or T-4, please include this in your request with your address change.

If you would like to view past pay stubs, click here.

If the inquiry involves an address change or correcting an error on the W-2 or T-4 you will not be contacted.  The tax documents will be mailed within 3 business days of your request, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

Team Member W-2s were sent to your home address listed in MyHR on January 31, 2020. Depending on the postal system in your area, you should receive your W-2 within 10-15 business days after the mail out date.

Team Member T-4s were sent to your home address listed in MyHR on February 29, 2020. Depending on the postal system in your area, you should receive your T-4 within 10-15 business days after the mail out date.

T-4 and RL-1 slips were mailed late February to your home address listed in MyHR. Depending on the postal system in your area, you should receive your T-4 or RL-1 slip within 10-15 business days after the mail out date. You will be able to access the tax slips in Ceridian.

Depending on the postal system in your area, you should receive your W-2 or T-4 within 10-15 business days after the mail out date. 

A new W-2 or T-4 will be mailed out within 3 business days of your request, and should be received within 10-15 business days after the mail out date depending on the postal system in your area.

Don’t worry—just send an email to HRServiceCenter@savers.com with the following information and someone will follow up within 3 business days:

  • Full Name
  • Last 4 of SSN or SIN
  • Date of birth
  • Contact information (phone and/or email)
  • Please tell us what is incorrect on your W-2 or T-4

2019 Tax forms are available on Ceridian Dayforce. If you need login assistance, please contact the People Services Center at HRServiceCenter@savers.com and include the following information:

  • Full name
  • Last 4 of SSN or SIN
  • Date of birth
  • Contact information
  • Full current address
  • Please let us know you are requesting login assistance

Due to privacy regulations, we’re unable to send your tax information to our stores.

2019 Tax forms are available on Ceridian Dayforce. If you need login assistance, or need to update your mailing address and have a copy resent, please contact the People Services Center at HRServiceCenter@savers.com and include the following information:

  • Full name
  • Last 4 of SSN or SIN
  • Date of birth
  • Contact information
  • Full current address
  • Please let us know if you are requesting login assistance or need a copy mailed to your address