Frequently Asked Questions (FAQs)

We’re all ears.
Questions, comments, ideas…go!

Help is on the way. In fact, you just found its headquarters. 

It's tax season!

Current and former team members with questions about your W-2, T-4 or RL-1 slips, please visit our Team Member FAQ section and follow the steps outlined to obtain more information. 


Super Savers Club™

 Super Savers Club Card

If you have lost your Super Savers Club Card, don't fear. We have gone digital. During checkout, the cashier can look you up using the email address you used to create your Super Savers Club account. 

At a store near you, just ask the cashier to confirm your Super Savers ClubTM membership and show a photo ID on your birthday or the day after to get your 20% off birthday discount.

Super Savers ClubTM is your license to save bigger than big. Sign-up is free, and members enjoy special discounts, exclusive email offers, member only sales, birthday offers, and upcoming sale notifications.

 Canadian Program Details                  U.S. Program Details          

You can sign up online or at your local store.

Yes! The Super Savers ClubTM is always free and sign up is easy. Just sign up online or visit your local store to sign up at checkout.

Yes, some stores will be participating in a test program from June 20 - December 2, 2018 extended to May 5, 2019 in Canada and June 2, 2019 in US.

For members who shop in Alaska, click here to learn about this test program.

For members who shop in these areas, click here to learn about the test program.

  • Abbotsford, British Columbia
  • Chilliwack, British Columbia
  • Coquitlam, British Columbia
  • Langley, British Columbia
  • Maple Ridge, British Columbia
  • Mission, British Columbia
  • New Westminster, British Columbia
  • Richmond, British Columbia
  • Surrey, British Columbia
  • Vancouver, British Columbia

For members who shop in these areas, click here to learn about the test program.

  • North Bay, Ontario
  • Sault Ste Marie, Ontario
  • Sudbury, Ontario
  • Thunder Bay, Ontario
  • Timmins, Ontario

For members who shop in these areas, click here to learn about the test program launching in your stores.

  • Kamloops, British Columbia
  • Kelowna, British Columbia
  • Penticton, British Columbia
  • Vernon, British Columbia
  • Westbank, British Columbia
  • New Brunswick
  • Barrie, Ontario
  • New Market, Ontario
  • Orillia, Ontario
  • Prince Albert, Saskatchewan
  • Saskatoon, Saskatchewan

Purchase & Exchange

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Since great items come and go and come again around here, we can only sell merchandise in our stores.

First off, thanks for the compliment! Second and more importantly, each of our stores receives thousands of different items every day. Items in our ads are just a sample of our huge selection, so your best bet is to find a store near you and go shopping!

We don’t buy goods from the public directly. Instead, we gladly accept donations of items on behalf of local charities. How it works is that we support the programs and services of these neighborhood nonprofits every time you drop off a donation. And the more you donate your items, the more help they get. 

Sorry, we don’t do consignment here. However, since our stores support local charities, we’d be happy to accept your gently used items as a donation on behalf of one of our nonprofit partners. 

Good question! While we don’t provide cash refunds, clothing, accessories and small household items may be exchanged within 7 days of purchase provided the item has the original tags attached and you have the receipt. The exchange must take place on the same day in order to receive the dollar value paid for the original item. Store management may decide to issue a 7-day extension if the customer can’t find items of like value to exchange, but that’s an exception to the rule. If an item was purchased at a discount, you’ll receive the discounted price when exchanging, not the original price. All sales are final on select items including furniture, other large items (such as sporting equipment), computers, computer accessories, books, music, videos and jewelry.

We make every effort to ensure everything we sell is good quality and in working order. However, even we may miss something, so when in doubt, call the manufacturer to ask questions. You can also bring in your item for an exchange. Read our exchange policy.

It’s always best to contact the manufacturer of the item in question. Many times, they’ll even send you a replacement for free. 

Gift Cards

A gift card acts just like a debit card —you choose the amount you would like to give ($250 or less) and the recipient can redeem the card at our store for merchandise of their choice worth an equal or lesser value. Our Value Village|Village des Valeurs gift cards can only be used at Value Village or Village des Valeurs stores in Canada. Our Savers|Unique|Value Village gift cards can only be used at participating Savers, Value Village or Unique stores in the U.S. Please visit click here to find a location near you.

Just find a store and head to it. Any cashier or manager will gladly assist you. If you do not have a store nearby, please contact us at 1-844-409-9655 or

We’re not able to offer gift cards online just yet, so visit us in store to purchase. Please click here to find a store near you. If you do not have a nearby store, please contact us at 1-844-409-9655 or

Consider this: we get 10,000+ items at our stores every day, which means mega variety—perfect for that ‘has everything’ kinda person. Not only that, each of our stores supports neighborhood charities, so shopping here helps us, help others. Need more proof? Check out our Inspiration section for fashion and home décor DIY ideas.

You can check the balance of your gift card at any time by visiting our Balance Inquiry page by clicking here, by calling 1-800-987-1651 or by visiting any Value Village or Village des Valeurs in Canada.

Gift cards may not be replaced if lost, stolen or damaged. Treat your gift card like cash.

Unused balances are kept on the card to be used during a future visit to one of our stores.

Yes, you can add an additional amount (not to exceed $250) to your gift card at any Value Village or Village des Valeurs store in Canada.

Yes, you may make large purchases of gift cards for your company or corporate event by contacting us at 1-844-409-9655 or

Value Village|Village des Valeurs gift cards can be used at any Value Village or Village des Valeurs store in Canada. Savers|Unique|Value Village gift cards can only be used at participating Savers, Unique or Value Village store in the U.S. Gift cards can only be redeemed in the country in which they were purchased. Please visit to find a location near you.

General Questions

This 2014 through 2021 accessibility plan outlines the commitments and actions that Value Village Stores, Inc. (Value Village) will put in place to prevent and remove barriers to accessibility and how the requirements of the regulations will be met, for all its operations and stores in the province of Ontario.


You can download the Multi-Year Accessibility Plan and Accessible Customer Service Plan here. If you have a disability and you need information in an accessible format that meets your needs, please let us know.

We’d love to hear from you. First, visit our real estate page to learn about our site requirements. Then you can reach out to the appropriate region lead to learn more.

Great question! We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. Infact, it can be found right here: items we accept. We also have a list for items we don't accept, which includes things like weapons & explosives, large furniture, any food-related items and the like. 

We have stores in the United States, Canada and Australia. Click here to see a list of all of our stores.

Team Members

Current Team Members: Please update your address in MyHR using employee self-service. You may also view and print tax forms and paystubs in MyHR.
Former Team Members: Not currently employed with us? Email us at with the following information and your address will be updated by the Shared People Service Center:

                                Full Name

                                Last 4 of SSN or SIN

                                Contact Information (Phone and/or Email)

                                Home Address (be sure to include an apartment number if applicable)

For address changes, you will not be contacted with a confirmation.  If you need a new W-2 or T-4, please include this in your request with your address change.

First of all, welcome back!  We're so glad to hear you have interest in opportunities with us again.  Please contact the store where you wish to be rehired, and provide the following information to send to Shared People Services:

          Full Name:

          Last 4 of SSN/SIN:

          Country (US or CAN):

          Location of store where you’d like to work:

          Your email address:

The Shared People Service Center will assist the store with the process.


To access MyHR, click here.

If you are having trouble accessing MyHR, please click here to see our MyHR help guide.

If you would like ot view past pay stubs, click here.

If you’re currently employed with us, you can access your tax slips on Employee Self-Service in MyHR. Just click on My Payroll Information. If you’re a former team member, unfortunately, you’ll be unable to download your tax slips at this time.

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