Frequently Asked Questions
Have a question? Someone else may have already asked us the same thing, so you are
not alone! Below are some of the queries that we’ve encountered before. Select
from one of these categories. If you don’t see what you’re looking for,
just drop us an email.
I'm looking for a specific item, how can I find out if you have it and where it’s
Your best bet is to visit our stores regularly. We receive thousands of items daily
and because each item in our store is unique, we’re unable to track specific
Can I purchase items online?
We only sell merchandise through our stores.
Can I exchange my items?
Here’s our exchange policy:
Clothing, accessories and small household items may be exchanged within 7 days of
purchase provided the item has the original tags attached and the customer has a
receipt of purchase. The exchange must take place on the same day in order to receive
the dollar value paid for the original item. It is at the discretion of store management
to issue a 7-day extension if the customer cannot find items of like value to exchange
(this may occur with a larger dollar amount purchase), but it is only an exception
to the rule. We do not provide cash refunds. If an item was purchased at a discounted
price, the dollar amount spent is eligible for exchange only—not the original
price of the item.
All sales are final on select items including furniture, other large items (such
as sporting equipment), computers, computer accessories, books, music and videos.
I saw a great item in your recent ads. Where can I get that item?
Because every item in our store is one-of-a-kind and we receive thousands of unique
treasures daily, what you saw in our ad was a sample of our selection.
I have a bunch of great stuff that’s hardly used. Will you buy it from me?
We do not buy goods from the public directly. Instead, we gladly accept your donation
on behalf of the local nonprofit organization with whom we partner in your market.
We pay local nonprofits every time you drop off a donation at one of our Community
Donation Centers. Because we pay them based on the volume of goods we receive, the
more you donate, the more money they get for their programs and services.
Can I put some items in your store on consignment?
We do not sell on consignment.
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Who owns Value Village? Are you publicly traded? What is your stock symbol?
We are a privately held company with two primary owners, Tom Ellison, the son of
our founder, and a private equity firms Leonard Green & Partners, L.P. ("LGP") and
Can I invest in Savers/Value Village or buy a franchise?
We own and operate all of our stores as a chain and do not offer franchise opportunities.
I don't see stores in every U.S. state. Why can't I find a local Value Village?
Check out our store locator for your nearest
store's address, phone number and opening hours.
I see that you’re opening a store in my city. How can I apply for a job?
Please apply online at http://www.valuevillage.com/value-village-jobs.aspx.
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I have some large items that I don't need anymore and I'd like to donate them. Will
you come pick them up?
Many of the nonprofits we support can arrange pick up from your home to our store.
Click here to find out who and how.
I have several bags of things to donate. When can I bring my items to your stores?
Can I bring them to any Savers/Value Village? Do I need to make an appointment?
We will gladly accept your donation at any of our locations during regular business
hours. Go to Find Your Store to locate the
store nearest you. Come on over, no appointment is necessary.
What percentage of your profits are paid to the nonprofit organizations?
We do not pay our partners based on our profits, so their income is predictable
and not dependent on our sales revenue. We contract with each of our nonprofit partners
individually, purchasing goods from them in bulk at an agreed upon rate. The details
of those contracts are confidential, but when we negotiate our rates, we assure
that the rate we pay them is higher than what they would get selling the goods on
the open market or to other resellers. The funds that we pay our nonprofit partners
are an unrestricted and reliable source of funding for their local community programs.
Can I get a receipt for my donation?
When you donate at our U.S. stores, ask our associates for a tax receipt, which
we provide on behalf of our nonprofit partners. If you had a pick up at your home
and did not get a receipt, contact the nonprofit who you donated to directly.
Canadian donors: Used items donated in Canada are not tax deductible.
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